Refund Policy

SATISFACTION GUARANTEE & REFUND POLICY

We're committed to delivering reliable and premium digital access at unbeatable prices. Our policy ensures that your experience with Usman Digital Store is fair, transparent, and risk-free.

Our Service Guarantee

At Usman Digital Store, we offer secure and fast delivery of access to multiple premium platforms including Canva Pro, CapCut Pro, Surfshark VPN, VidIQ Pro, Autodesk, and Figma Pro.

We guarantee access delivery within 24 hours of purchase. If we fail to do so, you're eligible for a 100% refund.

Canva Pro

✓ Premium templates
✓ Brand Kit access
✓ Background remover
✓ Magic Resize tool
✓ AI-powered tools

CapCut Pro

✓ Pro timeline editor
✓ Exclusive filters and effects
✓ HD export without watermark
✓ AI auto-captioning and background removal

Surfshark VPN

✓ Unlimited devices
✓ Ad-block and no-log policy
✓ 100+ server locations
✓ High-speed and secure browsing

VidIQ Pro

✓ SEO keyword research
✓ AI title and content assist
✓ Competitor channel insights
✓ Trending alerts

Autodesk (AutoCAD, Revit etc.)

✓ Professional software suite access
✓ Cloud storage and collaboration
✓ Educational/Commercial license access

Figma Pro

✓ Real-time design collaboration
✓ Unlimited version history
✓ Premium plugins
✓ Shared libraries and systems

Refund Eligibility Criteria

You may qualify for a full or partial refund if:

  • Access not delivered: within 24 hours of payment confirmation
  • Technical failure: from our end preventing access
  • Account suspension: due to internal service errors
  • Billing issues: such as duplicate or incorrect charges

Please note: All refunds are reviewed on a case-by-case basis to prevent system misuse.

How to Request a Refund

To request a refund:

  1. Email us at support@usmandigitalstore.com with subject line "Refund Request"
  2. Provide your order number and payment screenshot
  3. Share evidence of any access issues
  4. State the reason for your refund clearly

Support will respond within 2-3 business days. If approved, refunds are issued within 5-7 business days.

Refund Time Frame

Requests must be submitted within 7 days of purchase (new customers) or within 3 days of renewal (existing customers). Refunds outside this window are only approved in special circumstances.

Non-Refundable Situations

Refunds will NOT be granted if:

  • You accessed and used any part of the purchased service
  • You changed your mind after delivery
  • Your account was suspended for violating platform terms
  • You shared access credentials
  • You submitted a request after the deadline
  • You were involved in abuse, fraud, or resale attempts

Questions & Support

Have questions? We’re here 24/7 to assist.

Email: contact@usmandigitalstore.com.

WhatsApp: +923284385228.